Frequently Asked Questions

Web access and Account management

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General

What is the IDrive web client?
Can I upload files and folders to my account? *
How do I update my profile?
What is 'Timeline' in IDrive?
What operations can I perform using Timeline?
What is Gallery View?
Does IDrive support video streaming?
Why should I reset my IDrive account?
How do I view the command log report?
What are Events?
How do I restore a previous version of my backed up file via the web?
Is it possible to restore the files that are accidentally deleted from my IDrive account via the web?
Is there a size limit while uploading or downloading files using the IDrive web interface?
I am facing screen flickering issue while scrolling, when I access my IDrive account via Internet Explorer browser. What do I do?
   

Sync

What is sync and how does it work?
How do I enable sync on my web account?
How do I sync up files/folders to my web account?
How do I sync down files/folders from my account?
How do I share my synced files?
How do I retrieve an earlier version of a synced file?
How do I retrieve a deleted synced file?
   

What is the IDrive web client?

The IDrive web client helps you upload, view, search, and restore files directly from the web. Use your user-name and password to login at www.idrive.com. You can share data with friends, view backup status reports, manage your account subscription, etc.

View backed up files and folders

Once logged in, computers from where your data is backed up are displayed. Click on the computer/drive name to view all your backed up files and folders. The same folder structure, as on your local computer is maintained.



Restore your data

Steps:

  • Click on the file that you want to restore to your local computer.
  • To restore any older version of a backed up file, click the option icon alongside the file that you wish to restore and select 'Version'.
  • Provide the 'Encryption Key' (required only once for a session). In case you had opted for the default key, you can directly restore files to your local computer.


Search backed up files and folders

In the 'Search' box, provide the name of the file or folder that you wish to find in your account.



Can I upload files and folders to my account? *

Yes, you can easily upload files and folders to your IDrive account. Login using any web browser and do one of the following,

  • Drag and drop files / folders from your computer to IDrive account
    Or,
  • Mouse over on , you will have the option to choose 'Upload Files' or 'Upload Folder'.


Currently, you can upload folders only on Google Chrome. Drag and drop is supported only on Google Chrome and Mozilla Firefox.

Read Note

How do I update my profile?

Login to your account via the web and click on your user-name, on the top right corner of the screen. Select 'Profile' to change your name, password and email address.


What is 'Timeline' in IDrive?

On the IDrive web interface, the 'Timeline' tab displays all the photos and videos, uploaded via multiple mobile devices, sorted by date. Additionally, location for all the photos and videos will be displayed if the GPS location is enabled in your mobile device.


IDrive for windows

What operations can I perform using Timeline?

Using Timeline, you can share, download, and delete your mobile photos/videos, backed up with IDrive.

To share via email,

  1. Login to IDrive, and click the 'Timeline' tab. A list of your backed up photos and videos sorted in descending order appears.
  2. Select the required media files and click .
  3. Enter the email address of the recipient(s) in ‘Share via email’ field and set the permission (edit or view) for the selected media files.
  4. Enter the message and click ‘Send email’ to share with your associates.

To restore,

  1. Login to IDrive, and click the 'Timeline' tab. A list of your backed up photos and videos sorted in descending order appears.
  2. Select the required media files and click .

To delete,

  1. Login to IDrive, and click the 'Timeline' tab. A list of your backed up photos and videos sorted in descending order appears.
  2. Select the required media files and click .
  3. Click 'Yes' in the confirmation window to delete the selected media files from your IDrive account.

Note: You can select a maximum of 500 media files at a time.

What is Gallery View?

The Gallery View feature improves your viewing experience for photos.

You can share via email, rotate, download, delete, and print your images, directly from the Gallery View.

IDrive for windows

Does IDrive support video streaming?

Yes, you can stream video files directly from your IDrive account using any web browser. You can play MP4, WebM, FLV media file formats.


IDrive for windows

Note: You can stream videos which are shorter than 30 minutes or have file size less than 2 GB.

Why should I reset my IDrive account?

You should reset your IDrive account only if you must modify its encryption type or the encryption key.

Note: Resetting your account permanently deletes all your backed up files and folders. If you have opted for local backup, you will lose access to the locally backed up files, so delete them before resetting your account.


Steps to reset your account,

  1. Log in to IDrive.com and click your username at the top-right of the screen.
  2. Select Account and click the Reset my account link from the Account Summary page.
  3. In the Password field, re-enter your password.
  4. Click the I want to reset my account button. A confirmation message appears on resetting your account.



How do I view the command log report?

IDrive's Command Log feature maintains a list of all operations like Upload, Download, Rename, Delete etc., performed in your account using the desktop application or the web interface or the IDrive APIs.

To view the command log report,

  1. Click on your user-name on the top right corner.
  2. Click Desktop Backup Report, under Reports.
  3. Click on the 'Command Log' icon.
  4. By default, all activities performed in the current month are displayed.
  5. Click on the view option under “Details”. You can also download the complete details by using the download option.

Activity Log Report

What are Events?

The Events feature provides the history of the activities performed in your IDrive account in a browser session. You can track login / logout activities, file and folder operations like upload, download, share, etc. The date and time of the activity and the IP address from where the activity originated is also listed.

To view the browser based activities,

  1. Click on your user-name on the top right corner.
  2. Click Events, under Reports.
  3. By default, all activities performed in the current day are displayed.
  4. To view previous details, select the Start Date and End Date and click View Report.

Events

 

How do I restore a previous version of my backed up file via the web?

To restore previous version of a file via the web:

  1. Login to your IDrive account.
  2. On the Web-Manager main page click the option icon alongside the file that you wish to restore and select “Version”.

  3. version

  4. The 'Versions' screen is displayed. Select the desired version and click on 'Download'.
  5. Choose the destination in your local computer to restore.

Is it possible to restore the files that are accidentally deleted from my IDrive account via the web?

Yes. All files deleted from your account will be moved to Trash. You can either move your files to the original location in your IDrive account or restore them to your local computer. The files present in Trash will automatically get deleted after a 30 day period.

To restore / move your files from Trash, follow these steps:

  1. Login to your IDrive account and click the Trash icon.
  2. Select the check box and click the 'Put Back' button to move the files to the original location in your IDrive account. You can also delete a file permanently from Trash, if it is no longer required.


Trash

Is there a size limit while uploading or downloading files using the IDrive web interface?

Yes. You can upload/download individual files up to 2 GB in size via the IDrive web interface. If you upload a folder that contains some files exceeding 2 GB, then such files will get excluded and the rest of the files will be uploaded to your cloud account. However, there is no such limitation when you backup files via the IDrive desktop application.

Also, if you are a subscriber of IDrive's special mobile plans such as 50 GB plan, 150 GB plan, or unlimited mobile backup plan, you can upload a maximum of 10 GB worth of data via the IDrive web interface, after which your file uploads via the web interface will be restricted. You can continue using the mobile apps for data uploads.

I am facing screen flickering issue while scrolling, when I access my IDrive account via Internet Explorer browser. What do I do?

While using Internet Explorer 11 to access your IDrive account, you may find the screen flickering issue.

To resolve the issue,

  1. Click displayed on the top-right corner of the browser and click 'Internet options'. The 'Internet Options' window appears.
  2. Go to 'Advanced' tab and deselect 'Use smooth scrolling' option under 'Browsing' section.


  3. Click 'Apply' and then click 'OK' to apply and save the settings.

What is sync and how does it work?

IDrive links all of your devices such that whenever a file is updated, it is instantly available on all linked devices. For syncing files, IDrive creates a unique folder on every linked computer and provides separate cloud storage. You can sync files using the Sync folder on linked desktops, or directly via IDrive.com and mobile apps.

How do I enable sync on my web account?

To enable sync on your web account,

  1. Login to your IDrive account.
  2. Click the 'Sync' tab and click the 'Enable Sync' button.

How do I sync up files/folders to my web account?

You can sync up files and folders by:

  • Drag and drop files/folders from your computer to the 'Sync' tab.
  • Click the 'Sync' tab; mouse over on upload, and choose 'Upload Files' or 'Upload Folder'.


Note:
  • Currently, you can upload folders only on Google Chrome.
  • Drag and drop is supported only on Google Chrome and Mozilla Firefox.

How do I sync down files/folders from my account?

  1. Click the 'Sync' tab.
  2. Select the files/folders and click .

Alternately, select the desired files/folders and click the option and then select 'Download'.

How do I share my synced files?

To share your synced files,

  1. Login to your IDrive account and go to ‘Sync’ tab.
  2. Select the desired file(s)/folder(s) and click
  3. Enter the email address of the recipient(s) in ‘Share via email’ field and set the permission (edit or view) for the selected file(s)/folder(s).
  4. Enter the message and click ‘Send email’ to share the selected files with your associates.

Note: Sharing option is available for IDrive accounts with default encryption.

How do I retrieve an earlier version of a synced file?

To retrieve an earlier version of a synced file,

  1. Login to your IDrive account.
  2. Click the 'Sync' tab and select the desired file.
  3. Click the option and then select 'Version'. The 'Versions' screen is displayed.
  4. Select the desired version and click .
  5. Choose the destination in your local computer to restore.

How do I retrieve a deleted synced file?

  1. Login to your IDrive account and click the 'Sync' tab.
  2. Click the 'Trash' button. The files deleted in the last 30 days are listed.
  3. Select the files that you wish to retrieve and click on the menu bar. A confirmation message appears.
  4. Click 'Yes' to restore the file to the original location.

* Note: For some accounts, certain functions like upload, create folder, renaming file/folder, copy, and move are not available.



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